Technical Support | Suprema

New Features 45

• [BioStar 2] BioStar 2.9.11 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.10 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.8 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.6 New Features and Configuration Guide

See all 45 articles

Announcements 105

• Suprema New and Updated Article/Announcement Releases - Dec 2025
• Suprema New Firmware Releases (Nov 16, 2025 - Dec 15, 2025)
• Suprema New and Updated Article/Announcement Releases - Nov 2025
• Suprema New Firmware Releases (Oct 16, 2025 - Nov 15, 2025)
• Suprema New and Updated Article/Announcement Releases - Oct 2025

See all 105 articles

Database & Integration 44

• [BioStar 2] MSSQL Database Backup and Restore Instructions
• [BioStar 2] How To Check Your Maria DB Version
• [BioStar 2] MariaDB Database Backup and Restore Instructions
• [BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections
• [BioStar 2] BioStar 2 Database Table Information (DB Link)

See all 44 articles

Known Issues 154

• [Issue Report] BioStar Malfunctions When More Than 100 User Groups Exist in Entra ID
• [Known Issue] XPass S2 template storage limit
• [Known Issue] FaceStation 2 and FaceLite Firmware Upgrade Guide
• [Known Issue] Issue occurred in "Saved Report" when using the report function at BioStar2 v2.9.8
• [Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome

See all 154 articles

General 55

• [Video Tutorial] How to Install BioStar 2 with MSSQL
• [BioStar 2] OSDP Protocol Support
• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [General] About Suprema Fingerprint Device FAR and FRR
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)

See all 55 articles

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 18

• [Both BioStar] Daisy Chain and RS485 Connection
• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [BioStar 2] Server and Device Port Usage
• [BioStar 1] Connection Modes (Direct / Server)
• [BioStar 2] Transferred Data Size (Log size, Bandwidth)

See all 18 articles

Device 153

• [Device] XPass D2 Firmware Upgrading Guide (v1.7.0 or Above)
• [BioStar 2] New Product Introduction: X-Station 2
• [BioStar 2] New Product Introduction - FaceStation F2
• [BioStar 2] New Product Introduction - BioEntry W3
• [BioStation 3] How To Setup BioStation 3 Intercom with Linphone

See all 153 articles

Server 116

• Active Directory Integration Changes in BioStar v2.9.10
• [BioStar 1] BioStar 1.93 Download Link
• [BioStar 2] BioStar 2 System Specification
• [BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue (enroll failed no certificate)
• [BioStar 2] How to Apply a Private Certificate for HTTPS

See all 116 articles

User 31

• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
• [BioStar 2] Advance Search Print and Select All compatibility
• [BioStar 2] How to Use and Prepare for Visual Face Migration
• [BioStar 2] How to Enable and Use Multi-Factor Authentication for Login

See all 31 articles

Card 33

• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
• [BioStar 2] Improved Smart Card Layout Settings

See all 33 articles

T&A 21

• [BioStar 2] Troubleshooting: Cannot Access the "Time Attendance" Server via Hostname Since v2.9.10
• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches

See all 21 articles

Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2
• [BioStar 2] Wiegand Configuration FAQ
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand

See all 13 articles

BioStar 2 API (Current API) 56

• [BioStar 2 API] How To Use BioStar 2 New Local API
• [BioStar 2 API] How To Login
• [BioStar 2 API] How To View A List Of Users
• [BioStar 2 API] How To Create A User
• [BioStar 2 API] How To Create A User With Access Group

See all 56 articles

BioStar 2 API (previous API) 17

• [BioStar 2 API] Cross Domain Issue
• [BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
• [BioStar 2 API Server] System Requirements
• [BioStar 2 API] LOGIN REQUIRED error - Session is expired
• [BioStar 2 API] Login fail with /login API (NOT_FOUND error)

See all 17 articles

BioStar X API 3

• [BioStar X API] API Compatibility Considerations When Upgrading From BioStar 2 to BioStar X
• [BioStar X API] Inserting Event Logs into BioStar X Using Virtual Devices
• [BioStar X API] BioStar X 'Event Log API' License

BioStar 2 TA API 23

• [BioStar 2 TA API] Introduction to BioStar 2 TA API
• [BioStar 2 TA API] How To Retrieve REPORT In Json Format
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes

See all 23 articles

SDK 80

• [BioStar 2 Device SDK] Tips for Writing Smart Card with Sample Code
• [BioStar 2 Device SDK] How to use QR bypass?
• [Biostar 2 Device SDK] How to configure Private Message
• [Both SDKs] FAQ Regarding Server Matching and Template Extraction
• [BioStar 2 Device SDK] Monthly Article: A Guide to Server Matching

See all 80 articles

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 2] Video setting initialization
• [BioStar 1] Video Integration Options

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

See all 7 articles

Settings 16

• [BioStar 2] Support for logging in to BioStar 2 using Microsoft Entra ID (Azure Active Directory) Integration
• [BioStar 2] Supports for Microsoft ODBC Driver 17 for SQL Server (from BioStar 2 v2.9.10)
• [BioStar 2] Overview of "All Devices (Including User Update from Device)" – An Automatic User Synchronization Option
• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Introduction of New Feature "Timed Anti Passback"

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Integrations 4

• Suprema Integration with Paxton Net2
• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
• Soporte de OSDP con panel Istar y Ccure
• [CCURE Integration] a red triangle appears in the CCURE Personnel View Suprema TAB

Suprema CLUe 4

• [CLUe] Pre-installation Network Checklist
• [CLUe API] Quick Start Guide - Add/Update/Delete User and Retrieving Authentication Logs
• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe] How to Connect to CLUe Server (LAN or WiFi)

Airfob Portal (Suprema Mobile Access) 23

• Getting Started with Suprema Mobile Access & Airfob Portal
• Airfob Portal - Signing Up for Airfob Portal
• Airfob Portal - Creating a Site in Airfob Portal
• Airfob Portal - Choosing a Site Type in Airfob Portal (Regular and Dynamic)
• Airfob Portal - Signing into Airfob Portal

See all 23 articles

BioStar 2 Software 23

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

See all 23 articles

BioStar 2 Products 6

• Using OSDP with Suprema Product
• [CS-40] All about CS-40
• CS-40 4 Door Access Control Kit
• [Suprema Webinar] How to Integrate Suprema Devices with 3rd Party Controllers: Intelligent Slave vs. RS-485 Slave Mode
• [Suprema Webinar] How to Use CoreStation with Visual Face Devices

See all 6 articles

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 10

• [BioStar 2 Device SDK] Implementing Basic Access Control Functions with the BioStar 2 Device SDK
• [Both SDKs] Master Visual Face with BioStar 2 Device SDK and Suprema G-SDK
• [BioStar 2 API] Step-by-Step Guide to Adding a Visual Face Credential to a User via BioStar 2 API
• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API

See all 10 articles

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

BioStar Air Overview 8

• What is BioStar Air and Why should I Use it?
• Welcome to BioStar Air: What Airfob Space Admins Need to Know
• Getting Started with BioStar Air Portal: Site Setup Guide
• FAQ for Airfob Space Customers Transitioning to BioStar Air
• BioStar Air Login - Using the Site Selector

See all 8 articles

Using Mobile Credentials 6

• Suprema Pass App – Opening Doors with Mobile Credentials
• Suprema Pass App – Overview
• Suprema Pass App – Advanced Features
• Suprema Pass App – Sensitivity Settings
• Troubleshooting - My Mobile Card Isn't Working

See all 6 articles

Users 9

• User Management - Managing Users in BioStar Air
• User Management - Adding Individual Users in BioStar Air
• User Management - Adding Users in Bulk
• User Management - User Card and CredentialTypes in BioStar Air
• User Management - Managing User Groups in BioStar Air

See all 9 articles

Devices, Doors, and Elevators 12

• Device Management - Managing Registered Devices in BioStar Air
• Device Management - Configuring Time & Attendance (T&A) in BioStar Air
• Device Management - How to Upgrade Firmware in BioStar Air
• Device Management - Configuring the Airfob Patch and Tag
• Door Management - Managing Registered Doors in BioStar Air

See all 12 articles

Video Management 2

• BioStar Air - IP Camera Support and Configuration
• Troubleshooting - Checking if a Camera Supports Recorded Video Playback

Monitoring and Reports 4

• Monitoring: Event Logs and Audit Logs in BioStar Air
• Monitoring: Door Status in BioStar Air
• Reports - Configuring User and Log Reports in BioStar Air
• Reports - T&A Report

Site Settings and Advanced Features 8

• Access Management - Managing Door Access in BioStar Air
• Advanced Features - Managing Roll Call & Fire Muster
• Settings - Managing Administrators in BioStar Air
• Settings – Site Settings
• Settings - Daylight Saving Time (DST) Configuration

See all 8 articles

Partners and Integrations 4

• Partners - Intro to the BioStar Air Partner Portal
• Partners - BioStar Air Partner Portal Detailed Use
• Partners - Federated Sites
• Integration Quickstart - Getting Started with API Integrations

Release Notes 5

• Release Notes - BioStar Air v2.11
• Release Notes - BioStar Air v2.10
• Release Notes - Hotfixes - September 2025
• Release Notes: BioStation 3 Firmware v2.10.2 for BioStar Air
• XPass 2 FW v2.11 - Improved Offline RFID Card Support

Announcement 0

Video 3

• Gallagher _ Suprema Middleware
• [Genetec] Suprema Plugin with Genetec Tutorial Video 2/2
• [Genetec] Suprema Plugin with Genetec Tutorial Video 1/2

Sales & Marketing Meterials 1

• Genetec x Suprema Plugin PPT.

Troubleshooting 20

• [Genetec] Suprema Plugin_Prerequisites
• [Genetec] Input Settings and Behavior in Suprema–Genetec Integration
• [Genetec] Multiple Channels between Suprema Devices and Cloud Link
• Guideline for Using Suprema Devices with Mercury Boards
• [Genetec] Plugin Limitations

See all 20 articles

CLUe Portal Settings & System Introduction 10

• CLUe Device Webhook Log Event Delivery Logic
• How to set up CLUe service
• How to add a door to Suprema CLUe
• How to add devices to Suprema CLUe
• How to Start Suprema CLUe Web Portal

See all 10 articles

CLUe Integration Plug-In 1

• How to Use Suprema CLUe - Brivo (EU) Integration Plug-In

BioStar Air - Internal 2

• XP2-AIR FW v2.11.0 Change Logs
• Rabbit MQ High Availability - EU Region - Useful for Firewall Config