Known Issues

[Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
    Fix Version of BioStar 2: v2.9.7 or higher version  Affected Environment: Chrome v127 or Chrome v128 (beta) If you're using Chrome v127 or v128 b...
Fri, Sep 27, 2024 at 3:57 PM
[Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite
Affected Products&Versions CS-40 v1.4.1 or v1.4 FaceStation 2 v1.4 FaceLite v1.2 From CS-40 v1.4, the CS-40 supports Face Matching Feature with F...
Wed, Sep 25, 2024 at 3:21 PM
How To Use Mobile Access without Apple Pay Popup
Applied Product: Mobile Access Why is Apple Pay showing up? Apple Pay may popup depending on the condition of your iPhone use. See below to understand ...
Tue, Sep 3, 2024 at 11:12 PM
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
Affected Version: BioStar 2 Software Version 2.9.3 Fixed: V2.9.6 Article Updated: July 2, 2024 Summary of Issue Symptoms BioStar 2 Restore tool retu...
Tue, Jul 2, 2024 at 4:30 PM
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly
- Affected Products & Versions Biostar 1 & BioStar 2 - Fixed Version BioStar 2 v2.7.11 or Above : BioStar 2 contains the recently updated USB...
Mon, May 27, 2024 at 8:26 AM
[BioStar 2] Unable to search event log on the first day of every month
Affected Version: BioStar 2 Version 2.9.3 & 2.9.4 Fixed Version: BioStar 2 Version 2.9.5 Issue Summary While BioStar 2 - Monitoring - Real-time...
Tue, Apr 30, 2024 at 6:23 PM
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
Affected BioStar 2 Version: V2.9.3 or lower Affected XPass D2 Version: V1.7.1 or above Summary     The user attempted to authenticate in XPass D2, but...
Fri, Oct 13, 2023 at 8:18 AM
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
Affected Product: FaceStation F2 Versions: V2.0.3 and V2.1.0 Fixed: V2.1.1 Article Updated: Oct 12, 2023 Summary CANNOT authenticate the user'...
Thu, Oct 12, 2023 at 3:39 PM
[Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
Affected version on BioStar 2 v.2.7.12 or higher version Summary When trying to connect the specific Site ID registered in Airfob portal in "Mo...
Wed, Jul 26, 2023 at 8:56 AM
[Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
Affected Versions:  ONLY BioStar 2 Version 2.9.0 with windows server 2012 R2 Summary When a user upgrades to BioStar 2 version 2.9.0 with windows server 2...
Mon, Mar 20, 2023 at 8:33 PM