Technical Support | Suprema

Overview There are some frequently asked questions about how to update the access group for a user. Here's a guide on how to update the Access Grou...

Overview  There are some frequently asked questions about Wiegand configuration using the CoreStation (CS-40). Here is a guide for Wiegand configurat...

Q. BioStar 2 started support server matching from v2.8.6 up to 5000 users with FS2(FL and F2 don't support the face server matching). Can I apply this m...

BioStar 2 Device SDK uses OpenSSL for better secure communication.  To load the relevant libraries, you need to install Visual C++ Redistributable accord...

If you want to write the template(Access on Card) with BioStar 2 Device SDK, one of the ways is that use Suprema device for scanning fingerprint and use DE-...

※ Job code can not be configured via BioStar 2 SW but only BioStar 2 SDK v2.4.1 or later.  ※ Job code is supported on only some devices : N2, A2, L2, FaceL...

Are you using FaceStation F2 v1.x.x and using the visual face as a credential?  Please check this article if you want to upgrade to the firmware version ...

Affected SDK Version: BioStar 2 Device SDK V2.8.2.9 Supported Devices: BioStation 3 V1.0.0 or X-Station 2 V1.2.0 Overview  If you want to use third...

Affected Version: Suprema G-SDK 1.6.0 or above Supported Devices: FaceStation F2 or BioStation 3 Overview Are you using Suprema G-SDK and want to issue...

Overview If you register a visual face as a credential or store the visual face template on the smart card, you need to extract a face template. If ...