Technical Support | Suprema

Overview If you register a visual face as a credential or store the visual face template on the smart card, you need to extract a face template. If ...

It is not recommended to call API that allocates/release context and connects/disconnects devices several times in a short time.  Some users would ca...

There are two different API BS2_ResetConfig & BS2_FactoryReset. 1. BS2_ResetConfig : Deletes all configurations - If the 'include DB' is ...

You can only assign the card by scanning it in the SDK sample code.  Please attached sample code to assign the CSN number manually.   

Affected FW Version: FaceStation F2 v1.1.0, v.1.1.1, v1.1.2, v.1.1.3 When transmitting FaceStation F2 to the user through SDK, If you send only BS2 FaceEx&...

when you want to change the TLS level in the SDK and In order to set up TLS encryption with devices for device SDK. ->By calling PreferMethodHandle with...

Reason for this document:  When calling the ScanFaceEx function, some user wants to save or view the WARPED image directly (to verify that FACE has bee...

Reason for this document: When you register user profile image in the G-SDK. The regular version(1.4) does not contain that function. How to use ...

Reason for this document:  The user can select the async option and manage it from the actual menu in the G-SDK. How to use & detailed explanati...

Error message The error below would occur during the G-SDK connection with the device gateway.  1. Connection issue  Cannot connect to the device: ...