Affected Product: FaceStation F2
Versions: V2.0.3 and V2.1.0
Fixed: V2.1.1
Article Updated: Oct 12, 2023
Summary
CANNOT authenticate the user's face suddenly, even though the preview camera can display the user's face.
- This issue will occur after about 50 days once the device is turned on.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24128879293/original/1nrzW85IapYdJBb1X6ECwGV7StrSyS99zw.png?1669679760)
Solution
The issue is fixed in the latest firmware (V2.1.1 or above).
Please follow the guide below and upgrade your device firmware to fix/prevent the issue.
1) Reboot the device once the issue occurs.
2) Upgrade to the latest FaceStation F2 firmware. You can download it from the Suprema official website (Link).
- The guide is for customers using the "REGULAR" versions. Please contact Suprema Tech Support by creating a ticket if you are using other versions.