Troubleshooting
Issue Description Access Granted events are not displayed in the Monitoring view after access is granted at the device. 1. Plugin Reactivation (Mandato...
Tue, Jan 20, 2026 at 3:48 PM
Basically when the middleware sync a User/Cardholer from Gallagher without any cards (If create cardholder) or if we delete the card from the Cardholder (i...
Wed, Jan 21, 2026 at 1:51 PM
Request How to display custom Text message or pictures (Logo) onto BioStation 3 o Recommendation: On BioStar2 there are display option for custom text ...
Wed, Jan 21, 2026 at 2:01 PM
Intelligent Slave es una función que permite la coincidencia 1:1 o 1:N de usuarios al transmitir el resultado de la autenticación a los datos de la tarjeta...
Thu, Nov 27, 2025 at 6:03 AM
Symptom: What you need to check: 1. Are the Suprema plugin DLLs in the Crossfire and CCURE Client directories?
2. Is the Suprema Biometrics Integ...
Wed, Jan 7, 2026 at 1:14 PM
Reason for this document: Suprema Integration with Paxton Net2 allows clients to add Suprema’s face recognition and fingerprint devices to the Paxton Net2...
Wed, Mar 10, 2021 at 2:09 AM
Please refer to this article when you have the below case with Suprema Integration with Nedap AEOS. : - There is an issue that the certificate has a proble...
Thu, Jun 23, 2022 at 7:32 PM
Symptom: When in the Windows Services console, the "Suprema - CCURE Integration service" shows as Paused, or when trying to start it shows the fo...
Wed, Apr 8, 2026 at 5:10 AM
Upgrade and Migration Guide Suprema – CCURE Integration (Version 2.7.5) Stop and close all CCURE related services or windows After the servic...
Wed, Apr 29, 2026 at 3:00 AM