Technical Support | Suprema

    Once you match the correct version, the Mask or Hide User ID or User Name is supported on the following products. If you would like to check what the re...

EM4100 format of the data is as follows. The total Card Serial Number is 40 bits. The first 8 bits are 8-bit version numbers or customer IDs, and the last ...

Sometimes, when we refer to a group of devices, Suprema agents may say a 1st generation device, entry-level device, 2nd generation device, or On-Device AI d...

Article Updated on 1 Nov 2023 Applied to: FW v1.0.0_20220901 or above Available BioStar 2 Version:  v2.9.0 or above Available BioStar 2 Device SDK Versio...

Updated Oct 17, 2024         Suprema's Visual Face devices cannot be added as RS-485 Slave devices alongside Fingerprint, Face (e.g., FaceStation 2 or...

When you construct BioStar 2 with 1st generation entry-level devices and 2nd generation or On-Device AI devices, you can encounter a sync error and not oper...

    BioEntry W3 does not have an LCD screen; however, it supports firmware upgrading via USB. To use this feature, please prepare USB C-type memory and foll...

Available BioStar 2 Version: v2.8.14 or above Compatible RS485 Master Device and Firmware: CS-40 v1.5.2_20211105 or above IM-120 FW version: 1.0.0_2021102...

The DM-20 and CS-40 can detect 4 states such as ON, OFF, Open, and Short Circuit by using the Supervised Input port. With the ‘Trigger and Action’ function ...

Updated Date: 04 Oct 2024 Suprema Mobile Access allows you to use your own smartphone as a key to access doors, facilities, and more. By using your smar...