Overview
Suprema would like to provide an official update regarding the recent service interruption affecting the BioStar 2 Cloud Service. We sincerely apologize for any inconvenience this incident may have caused to your operations.
Incident Timeline
Service Interruption Began: September 23, 2025, 12:30 (UTC+0)
Service Fully Restored: September 24, 2025, 00:00 (UTC+0)
During this period, existing account users were unable to access or use the BioStar 2 Cloud Service. As of the recovery time noted above, all services have been fully restored and are operating normally.
Customer Support
If you experience any issues or have further questions, please contact us through our official support channel: