Feature Overview

The BioStar Air app provides full functionality equivalent to the BioStar Air web portal. Users can manage access control, monitor event logs, control devices, and perform administrative tasks directly from their mobile devices.


Note: Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.


Navigating to the Feature

To start using the BioStar Air app:

  • Download and install the BioStar Air app on your mobile device.
  • Log in using the same ID and password as the web version.


Step-by-Step Instructions

Dashboard Overview

After logging in, you will land on the Dashboard, which displays:

  • Connected cameras (if any).
  • Daily user tag-in count.
  • Total registered active users.
  • Number of connected devices.
  • Credit status.

User Management

  1. Navigate to the User tab.
  2. Select a user to view their details.
  3. You can modify user status (Reissue, Suspend, Delete, or Activate).
  4. To add a new user, tap the + button and complete the necessary details.

Monitoring

The Monitoring tab provides:

  • Event logs.
  • Door status.
  • Live video (if cameras are connected).

Accessing More Features

Tap the hamburger menu for a full list of features, including:

Devices

  1. View all registered devices.
  2. Select a device to edit, update firmware, or reboot.
  3. Use BLE mode for device updates when not connected to a network (proximity required).
  4. To add a new device, tap the + button.

Doors

  1. View door status and control settings.
  2. Tap once to edit a door or tap and hold to select multiple doors for bulk actions.
  3. Delete doors if needed.

Event Logs

  1. Filter logs based on specific criteria.
  2. Check door status and remotely control doors.
  3. Set doors to Unlock Mode or Lock Mode, overriding the relay settings or schedule.
  4. Start a Roll Call (detailed instructions available in a separate guide).


Common Issues & Considerations

  • Ensure you log in with the same credentials as the web version.
  • For BLE mode updates, be in close proximity to the device.
  • Some features, such as live video monitoring, require connected cameras.