General

How To Properly Clean And Disinfect Suprema Products
Product disinfecting recommendations: Use rubbing alcohol (containing 70% Isopropyl alcohol) and a clean, non-abrasive cloth like lens wipe. ...
Fri, Feb 11, 2022 at 1:33 AM
[BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)
V1 means a device which can be connectable to BioStar1 SW.  The below download link is for V1 firmware files.  - BioEntry Plus V1  - BioEnty W V1 - X...
Wed, Jan 19, 2022 at 9:10 AM
[Both BioStar] Fingerprint Enrollment Guide
There is a higher chance of a wrong acceptance or reject event if a user's fingerprint is not registered properly.  It is not recommended to low...
Sun, Nov 28, 2021 at 3:52 PM
FaceStation F2 Guide for Installation and Enrollment
FaceStation F2 Guide for Installation and Enrollment Precautions for FaceStation F2 installation How to enroll Visual Face How to take a ...
Fri, Sep 17, 2021 at 4:04 AM
[BioStar 2] BioStar 2 Mobile / NFC FAQ
BioStar 2 has a mobile app that can be used on Android and iPhones below are the answers to frequently asked questions.  Mobile App Basic Information  ...
Fri, Jun 18, 2021 at 7:41 PM
[Both BioStar] Temporary Server / Latest Firmware Download Page
If you are having trouble downloading the software and firmware from our homepage, please download from the provided link below: Software BioS...
Tue, Apr 6, 2021 at 12:50 PM
[BioStar 2] How to set up relay events with Secure I/O 2 (Relay Example)
* This example will go through how to set up a relay event using two Secure I/O 2 and the device of BioEntry W2. Please note that the relay event cannot be ...
Wed, Mar 17, 2021 at 2:33 PM
[BioStar 2] Showing Profile Image on Authentication
When the user authentication succeeds, the user's profile image can be shown in the BioStar 2 Monitoring menu and some of the devices' LCD. The dev...
Tue, Mar 16, 2021 at 4:33 PM
[BioStar 1] Resolving False Rejection Issues
Why false rejection occurs When there are numerous number of “Identify Fail” logs, it is highly that users’ fingerprint quality is low or the users did not...
Mon, Mar 23, 2020 at 9:13 AM
[BioStar 2] How To Confirm Active Directory Information
From BioStar v2.7.5, BioStar2 supports Active Directory and it can synchronize the information from Active Directory to BioStar2 User information.  (Advance...
Tue, Jul 9, 2019 at 3:34 PM