Device
The Backward Compatibility (Enrollment v1.0.1) menu was added for the compatibility of face template enrolled in firmware version 1.0.1 or older. FaceStat...
Wed, May 16, 2018 at 7:55 AM
This only applies to BioStation 1. You can export the device logs from the device and then import it with BioStar by plugging in the USB in the BioStar...
Tue, May 8, 2018 at 3:35 PM
Below are some answers regarding FaceStation 1 template sizes Is a video saved in the Database? FaceStation does not record any videos. Hence such info...
Wed, May 2, 2018 at 3:00 PM
BioStation 2 BioStation 2 works with analog intercoms. If you're curious which product we have tested with internally, the model name is below: ...
Thu, Apr 5, 2018 at 4:24 PM
Originally it was recommend to use a separated 12v DC power for FaceStation 2. But, this specification has shown a power cabling distance issue from a numb...
Thu, Mar 29, 2018 at 8:11 AM
Server matching is supported for 2nd generation devices in BioStar 1.93. The UI is different so you might have trouble finding the feature. You need ...
Thu, Mar 22, 2018 at 3:24 PM
Please follow the procedure below to export your device logs from BioStar. 1. Log in to BioStar with an administrator account that has privileges to see...
Fri, Mar 2, 2018 at 10:32 AM
In BioStar 1 you had the option of reading the iClass card CSN or Secure ID. [BioStar 1 iClass card read option] - CSN or Secure ID However in...
Wed, Feb 28, 2018 at 2:58 PM
If you're requesting support regarding devices, please fill in the information below so we may assist with your issue: 1. Device model name and Dev...
Wed, Feb 14, 2018 at 9:15 AM
If you run into the following error when clicking on a device in the device menu: The error means that you have information in the device which is dif...
Tue, Feb 13, 2018 at 2:36 PM