Device
Problem Can't find the relevant log event even though a user authenticated with access granted sound. Voice of Customer There is missing log. But,...
Tue, Dec 11, 2018 at 7:52 PM
DC Power Our R&D recommends that you use a supply with voltage of 12V ± 10% (10.8V ~ 13.2V) You must use a power supply of at least 12V ± 20% (9.6V ~ ...
Mon, Oct 8, 2018 at 3:13 PM
What is a dual frequency card? Dual Frequency Cards are cards that hold both low frequency and high frequency chip (or 2 high frequency chip) in a single ...
Tue, Sep 18, 2018 at 2:31 PM
How long does the input signal have to be for the device to detect the input? The signal duration has to be at least 50ms for the device to sense the inpu...
Mon, Aug 27, 2018 at 11:07 AM
The original post of this information was made in the announcement below: http://support.supremainc.com/discussions/topics/24000006461 Dear Valued Partne...
Fri, Aug 24, 2018 at 10:00 AM
Sync Issue Types There are two types cases where the device is out of sync when you're using Automatic User Synchronization in the Setting > Server...
Thu, Aug 23, 2018 at 10:58 AM
2nd generation devices can work with DDNS in BioStar 2. This does not work for BioLiteNet, BioEntry Plus, and BioEntry W, Xpass, Xpass S2 (blackfin/entry ...
Thu, Aug 9, 2018 at 8:01 AM
Normally, you would backup and restore a database to restore your previous user database. However, if there is a special circumstance where you have to up...
Thu, Jul 19, 2018 at 5:08 PM
The line of 1st generation entry level devices are as follows: Xpass, Xpass 2, BioEntry Plus, Bioentry W, BioLiteNet These devices (with the latest hardw...
Thu, Jul 19, 2018 at 4:03 PM
The DM-20 and CoreStation can detect 4 states such as ON, OFF, Open, and Short Circuit by using the Supervised Input port. With the ‘Trigger and Action’ fun...
Mon, Jul 9, 2018 at 4:54 PM