Technical Support | Suprema

Secure Credential Card (SCC) and AoC have different identity structures. Because of this, many customers struggle with writing data to SCCs and assigning th...

Overview  There are some frequently asked questions about RS-485 configuration using the CoreStation (CS-40). Here is a guide for RS-485 configuratio...

Overview  Have you ever experienced errors during firmware upgrades using Suprema G-SDK? This guide explains how to resolve common firmware upgrade issues....

Overview There are some frequently asked questions about how to update the access group for a user.   Structures and APIs 1. When registering a n...

Overview There are some frequently asked questions about Access Group, Access Level, and door configuration by using Device SDK. Here is a guide for manag...

Overview  There are some frequently asked questions about Wiegand configuration using the CoreStation (CS-40). Here is a guide for Wiegand configurat...

BioStar 2 Device SDK uses OpenSSL for better secure communication.  To load the relevant libraries, you need to install Visual C++ Redistributable accord...

If you want to write the template(Access on Card) with BioStar 2 Device SDK, one of the ways is that use Suprema device for scanning fingerprint and use DE-...

※ Job code can not be configured via BioStar 2 SW but only BioStar 2 SDK v2.4.1 or later.  ※ Job code is supported on only some devices : N2, A2, L2, FaceL...

Are you using FaceStation F2 v1.x.x and using the visual face as a credential?  Please check this article if you want to upgrade to the firmware version ...